Oriental Breeze reviews

Very nice

Excellent service,my friend said the flowers and card were lovely.

very efficient and customer friendly site

I was very pleased with the efficient manner my order was dealt with and also that you kept me informed by text on what was happening. my relative was very pleased with the flowers but I did not see them myself. I would use your company again

Service rating : Kept well informed
Product : Have not seen it!

Service rating : WORST CUSTOMER SERVICE EVER
Product : DISGUSTING VALUE FOR MONEY

Service rating : Usual excellent service. Kept informed of progress of delivery.
Product : Lovely bouquet - much appreciated by recipient

Texted message received with the progress of the delivery

Flowers lovely, delivery poor. Sat on front door step for 5 hours. Recipient in front room but did not hear either knock or door bell. Spoiled the surprise!

Very helpful! I will definitely use the service again.

Service rating : The service and communication is fantastic
Product : They loved them

Service rating : Serenata flowers were very efficient and let us know when the flowers were in transit and delivered, excellent service!
Product : My friend was delighted with the flowers, I will certainly use Serenataflowers again

Service rating : brill
Product : unable to fault the service,step by step info of the delivery.well done

Service rating : iT WAS EASY TO ORDER AND YOU KEPT ME INFORMED OF THE FLOWERS PROGRESS.
Product : AUNTIE JEAN ’PHONED TO SAY THE FLOWERS ARE ABSOLUTELY BEAUTIFUL

Next day delivery even at the weekend!

Not worth £2.00

Service rating : Brill
Product : Flower look amazing

Service rating : Amazing quick service vert impressed will use the company again
Product : Lovely

Service rating : I was informed every step of the right up to the flowers being delivered
Product : The recipient was extremely pleased with the flowers

Really liked receiving texts to let me know the order was on its way and had arrived - very reassuring

Again as above

Good service but it was some hours from Delivery to email,thank you,John

Thanku great service

Service rating : Excellent service kept informed all the way through
Product : I did not see the flowers but the person they went to was pleased.

i have already left feedback

Service rating : Arrived as requested.
Product : DID not see them but recipient said good.

Excellent service - did exactly what they said they would do

1st class thanks very much

Service rating : Sadly the flowers were delivered to the wrong address and took 3 days to get to my friend. I advised Serenata that this was the first time they had let e down and was told to offer photographic evidence ! How ? & how can the delivery man muddle the house numbers - Right village; right lane; Address was no 5; flowers were left at. I believe, No1; resident was away and flowers were not passed on until he returned home ! How am I supposed to get pictures from 40 miles away ? when it was a gift. Just a little disappointed.
Product : Please see above and you tell me what you think.

Okay!

excellent service very happy with flowers

Service rating : Great service, next day delivery with full updates of dispatch and delivery
Product : Recipient said the flowers were beautiful with lots of buds!

Very quick service. Good value.

Service rating : some pages didn’t load correctly and had to reset password
Product : very nice but did not see it

Service rating : delivered super speed and made some people very happy
Product : Wonderful our family loved them

Service rating : The recipient was very pleased
Product : The recipient was very pleased

These were a birthday gift for my 91 year old ex mother in law. The flowers were beautiful, and lasted a long time and she was thrilled with the balloon and the cake. I will definitely use this website again!! Thank you for such excellent service - it has renewed my faith in using the internet after a few less impressive online purchases.

haven’t seen the card myself

was very gud

I ordered 2 bouquets, 1 was lovely the other poor quality. When I complained they offer to send another bouquet only to send it to the wrong address...!

Service rating : Excellent reliable service. The flowers were sent as a ’Thank you’ & the recipient truly loved them!
Product : Beautifully arranged!

Service rating : Very quick and easy service
Product : Fabulous flowers

Service rating : Great value flowers from an easy to use website, liked the updates by text and email too.
Product : I’m told the flowers were beautiful.

Brilliant would use service again

Yummy !!

Service rating : very efficient
Product : my friend was extremely pleased with the quality of your products

Service rating : Great communication from the company as soon as I placed my order
Product : I didn’t see the flowers myself as they were sent to someone else so am not able to rate this section

wonderfull service cant fault it

Very nice company to deal with

very good service

Serenata did exactly what they said they would and the flowers in the vase arrived on time for my friend and she loved them. Thanks for sending the texts to my phone to let me know they had left and when they arrived. Fantastic.

Service rating : I found the website & follow up service by email & text very easy and helpful. I am planning on ordering again soon.
Product : I haven’t seen the flowers, but my friend assured me they were lovely.

very happy with the service, flower bouquet was beautifull,

Service rating : I have used you two or three times now for a very important - and sad - anniversary, and your service has been excellent.
Product : My stepdaughter thought the flowers were beautiful.

Thank u

Service rating : I loved the fact that I received notification of each step if the delivery process. One to inform me that they had been dispatched & second to inform me that they had been delivered.
Product : The flowers were beautiful & stunning as said to me by my best friend who I had ordered for.

Service rating : With a busy day at work I had forgotten to order but when I checked at home I was able to order up to 7pm for next day delivery for no added charge. Also you get notifications each step of the way which is great.
Product : The bouquet was very pretty & my sister in law loved arriving home to find such a beautiful set if flowers. Will be using serenata flowers again!

Service rating : As always, beautiful flowers, delivered on time. Easy to use order form on the internet.
Product : The recipient said they were beautiful.

Service rating : I’ve used SerenataFlowers several times now; they always deliver on the correct day to the correct person! Lovely flowers too!
Product : n/a

Service rating : I accidentally ordered the flowers to be delivered on the wrong date and the company were very quick at responding to my request to change the date and did so without any hassle or charge.
Product : While the bouquet was nice the flowers looked a lot smaller than in the picutre and so we were a little dismayed when we got them as they were very compared to what we were expecting.

Service rating : Big improvement on last year when Couriers delivered to wrong address!!
Product : I am advised that the flowers - quality was good.

Service rating : Very easy to use website. Friendly even though you are processing yourself. Excellent value and beautiful flowers. Just the right touch as their is something to suit everyone.
Product : Just the right touch as their is something to suit everyone.

Service rating : Cant fault the service. well done.
Product : Beautiful, thank you.

Service rating : seemed well organised. like the way you kept me infoprmed about my order.
Product : I have not seen the flowers but have been told they where beautiful . dont know how long they lasted

Timely and efficient service

excellent feedback during transit and to the point of delivery

Service rating : Excellent service provided! And the ’contact us’ form works perfectly, even when I had to make a quick change of the delievery date due to my own mistake! Flowers arrived on time and reciever is very happy. Thank you Senenata Flowers!
Product : Beautiful flowers all well and colourful, could do with better packaging in future though

Service rating : Worked perfectly
Product : According to recipient great flowers :)

Service was very good and I was impressed with the text messages to tell me that my order had been received and that it was on its way to the recipient, and then that it had finally been delivered. Very impressed and will definitely use you again..Thankyou, she loved the flowers and they are still going over a week later.

Service rating : I was really impressed about being e-mailed when the flowers had left and when they had been delivered.Seeing I live in Canada it was nice to know.
Product : I had to wait for a photo of of the flowers to see what had been sent and was impressed with the arrangement as was the recipient.

Service rating : Fast delivery very pleased thankyou
Product : Product well packed very nice

Would be good if the online ordering picked up on any missing details on the form. It didn’t save the postcode for my latest delivery, by the time we sorted it out we missed the delivery day I requested.

Really pleased with the service, use on a regularly basis and never been disappointed

Service rating : I was told by the recipient that the flowers were very good.
Product : Although unable to have seen the flowers sent the recipient told me that
they were very good indeed and the service was prompt. I shall certainly use
Serenata again.

A lovely touch to attach a card of your choice.

Service rating : very good kept me updated all the time and when the flowers were delivered and to who kept in touch by text message.
Product : my friend said they were very nice beautiful was the word she used.

Service rating : Excellent in all ways, good experience in booking, follow-up, product. Thank you.
Product : Recipient delighted.

I think that the service and product are very professional, and will use this company again

Service rating : very efficient service
Product : mum said they were beautiful

Very good

Service rating : Excellent service, would use Serenata again
Product : Excellent quality & value for money

Service rating : The flowers I paid for were not received and after two weeks nothing seems to have been done about it.
Product : The ordered flowers were not received so I am unable to rate them.

good communication all the way through

Service rating : Flowers arrived on my mothers birthday. Fast and effective service and a great price.
Product : They looked beautiful and would recommend Oriental Breeze to anyone.

Very happy with your service. Ordering flowers in another town is difficult to judge. Well done to you.

Service rating : Flowers were not delivered on the due date and subsequently missed my daughters 30th birthday despite me getting a message to say they had been despatched from the depot on the correct date 5th June. I emailed you to tell you they hadn’t arrived and subsequent response said they had been sent to the wrong depot. An ’upgraded’ bouquet would be despatched but when I saw the flowers they were by no means upgraded.
Product : Picture looked better than the display but that may have been due to them being a day late

The service was excellent. I especially liked the fact that I was texted at each stage of the process. Brilliant!

Service rating : Excellent
Product : Excellent

Excellent service. This is not the first time I’ve used Seranta & it won’t be the last!

Service rating : Very good. Arrived on the day as requested
Product : No seen as brought for a friend

Excellent

Service rating : Easy to use , good tracking service. And witty .
Product : My Dad and his Wife loved them.

Great

Very good value

Service rating : Excellent service and order updates are brilliant. Will definately use again
Product : Beautiful flowers.

Mother was delighted with the flowers and I was impressed with the service and how you kept me informed. Excellent value for money. Well done!

Service rating : A lovely company to deal with, they made the whole process a pleasure.
Product : I am told by the recipient, that the flowers were lovely and Serenata were a delight to deal with. Highly recommended.

the service and product was excellent.will use again

Service rating : Great service. Incredibly fast delivery, couldn’t believe it was free! The site was very easy to use. Will definitely use again.
Product : The recipient said the flowers were lovely.

excellant service I would defanetly us them when I ever need flower