The SerenataChocolates.com Promise

(Because it's never a good idea to bottle up your gripes)

Chocolate. We love them. And not only because they look good - because they make you feel good, too. So you can imagine exactly how sorry we are if any experience you have with us are not as expected. That's why we make it our priority to get things right the first time.

On rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.

So, if for any reason you're not absolutely 100% happy with your Serenata experience, put up your hand.

Better yet, fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.

Our guarantees and promises

Freshness

Because our flowers are sourced directly from growers and auctions, are flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.

Damages

Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the replacement product, or in most cases sending us a photo of the damaged item should suffice.

Late Deliveries

In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order – it is your choice, just let us know.This does not apply for postal flower orders which are not guaranteed for delivery on a specific date.

In the event of a late delivery where you have chosen our AM or other specific timed delivery service, we will refund your order in full. You keep the flowers though. It is our loss for not fulfilling on our promise to deliver on time. Please note that banks might take 3-5 days to refund the amount on your card.

Non Delivery

We and our courier partners are human. If we fail to deliver your order we will refund you the full amount. Period. Please note that banks might take 3-5 days to refund the amount on your card.