Loved by my aunt

Service rating : Excellent
Product : Iv not seen em or chatted to em

Service rating : Easy website fast and excellent communication
Product : Flowers beautiful

I haven't actually seen flowers but my friend said theyate bbeautiful and fresh

The flowers and card were fine and as expected however I think you delivery model can be improved I understand I could pay an extortionate premium to have the flowers delivered before 10am or even 12pm but having made the order 2 days before the delivery I expected the order to relatively early on in the day. I'm sure you will agree receiving of flowers is all about surprise, in order to make the most of the opportunity then it is best if the intended recipient is able to receive the order themselves. Having no idea of when the flowers were going to arrive throughout the day just that they would be delivered at some point between 9 - 5:30 isn't helpful if you are trying to make sure the intended recipient stays at home. An experience that could be bettered and something I think Serenata should work on without charging the earth. In future I would book flowers from a local florist as I am more likely to get the order in the morning

the delivery didnt get to my daughter until After 7pm, by which time she had gone out,the flowers smelt lovely but i felt there could have been more of them ,

Excellent flowers ,But having ticked the 'be patient' on the order form,I was very worried on the tracking system, to hear they had been' left ' in a safe place' This was outside the front door,where anybody could have removed them . I would have expected the van to have returned at a later time to make sure of their proper delivery. Luckily,this time the outcome was fine..